Someone attempts it, or the product gets thrown out.
Your product broke. Now your brand is in someone else's hands.
No official guide, so someone else writes one. SIMPI turns your existing service documentation — or your next real repair — into a branded repair guide your customers and technicians can actually use. Lower service load, a repair experience you control, and, if your product falls under new EU rules, a head start on those too.
Simpi Guide
Filter replacement
STEP 02 Open the trap.
Turn the lock before lifting the cover.
This is what your customer sees.
The repair guide someone else is writing for you
When you don't publish one, someone else already has.
The product stops working. Your customer searches. What they find is a forum thread from three years ago, a social video of someone opening the previous model, or a repair site that got it broadly right without knowing your current revision.
Some of it is wrong. Some of it is fine. That isn't the point.
The point is that the first place your customer went for help wasn't you. And whatever happens next — safe or not, right part or not, still under warranty or not — carries your name.
Yours, or whatever ranked first.
That's the gap. Not in your product. Not in your spare parts.
In the fifteen minutes after something stops working.
Four reasons this pays for itself before any regulation gets involved
The commercial case stands on its own. Compliance is a fourth reason, not the first three.
Service capacity
Repair demand is rising — pushed by regulation and by customers who now expect it. The number of trained repair technicians is not rising with it. Every fix a customer safely completes themselves, and every fault correctly identified before it reaches your service desk, is capacity you get back.
Brand control
A repair done on your guidance protects your warranty terms and your customer's safety. A repair done on someone else's protects neither — and still has your name on it.
Customer retention
A customer whose annoying problem got solved quickly and pleasantly stays a customer. One left to work it out alone often doesn't — even when the product itself was fine.
Parts revenue
A guided repair points at the correct part, from you. An unguided one points wherever the search result did.
Capture it while you fix it
Documentation as a guided process, not a writing task.
- The capture app walks your technician through it.
- Photograph this, name the part, record this step. No blank form, no template, no report to write up afterwards.
- Film the fix, not a manual.
- A phone, the actual repair, the actual part, in the moment it happens.
- No studio, no script, no post-processing.
- No documentation team, no writing project.
- Structured automatically.
- Steps, visuals, voice guidance, 24+ languages.
- Already have service docs?
- We start from those instead.
The capture app is itself a SIMPI guide. Your technicians get the same guided experience your customers do.
Not every problem needs a technician. Every problem needs an answer.
Diagnosis first, then the right route.
The first question isn't how to fix it. It's what's actually wrong — and who should be handling it.
Something stopped working
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The customer can fix it
Filter, seal, consumable, error code. Guided, safe, with the correct part linked.
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A technician should fix it
The guide gathers what the technician needs before dispatch: symptom, model, revision, what's already been tried.
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It's end of life
A clear answer, no wasted callout, and a route into replacement or trade-in.
You decide where each line sits — which repairs are visible to a consumer, which stay technician-only, and what safety warnings appear where.
Where EU rules apply, they protect a customer's or an independent repairer's right to source third-party parts and attempt repair themselves. SIMPI doesn't claim to block that. What you control is the quality and clarity of your own guidance.
Repair content is stuck between formats that were never built for it
A printed manual can't be updated. A video can't be scoped. Neither knows who's reading.
Swipe to compare formats →
| PDF on website | Online video | Printed manual | SIMPI | |
|---|---|---|---|---|
| Branded to your product | No | No | Limited | Yes |
| You control repair scope | No | No | No | Yes |
| Points to genuine, correct parts | No | No | No | Yes |
| Updates without reprint | Yes | No | No | Yes |
| Works in 24+ languages | No | No | No | Yes |
| Consumer-appropriate steps | Manual effort | Manual effort | Manual effort | Yes |
| Analytics on where users get stuck | No | Limited | No | Yes |
| Meets EU repair-information requirements, where applicable | Possibly | Possibly | Possibly | Yes |
Right to Repair is already in force
The question isn't whether it applies. It's what you do with it.
The deadline has already passed. Directive (EU) 2024/1799 required every member state to have implementing law active by 31 July 2026. The list of covered categories expands over time — if you're not in scope today, that's a timing question, not a permanent answer.
It's a repair obligation, not a documentation one. In-scope manufacturers must actually perform repairs, even post-warranty, at a reasonable price and time. That means real repair volume, behind a process that has to be consistent, correct, and repeatable.
Most manufacturers will meet this with a PDF. That satisfies the requirement and wastes the opportunity.
The same content, built properly, is a customer experience: a branded guide that arrives at the moment something stops working, in the customer's language, pointing at your part.
Compliance you were going to pay for anyway, doing a second job.
Compliance is the floor. A repair experience is the ceiling.
What you get for doing this properly instead of minimally.
Brands that handle repair well earn something competitors can't buy: proof they stand behind the product.
A QR on the product that opens a clear, branded repair guide tells your customer three things:
We built this to last. We trust you to fix it. We'll help you do it right.
That's a sustainability claim with a mechanism behind it, not a pledge on a website.
Start with a conversation about your service setup.
Repair content is rarely one clean file. Most conversations start with what you actually have, and what your service organisation actually needs.